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Month2Month Privacy Policy
Updated 5 Nov, 2025
1. Introduction
Thank you for using Month2Month!
At Month2Month, we build trust the same way we build homes—through care, comfort, and transparency. This same commitment guides how we handle your data. We want you to have complete clarity on how your personal information is collected, used, and protected whenever you interact with us. This Privacy Policy ("Policy") was created by Holidale Inc. d/b/a Month2Month ("we," "us," or "Month2Month") to explain how we, together with our subsidiaries and affiliates, collect, use, and protect personal information in connection with our website ("Site"), our blogs ("Blogs"), our mobile application ("App"), and other related services (collectively, the "Services," and each individually, a "Service"). This Policy also explains your rights and choices regarding your personal information—defined as any data that identifies or could reasonably identify you—and how you can contact us if you have questions or concerns.
We encourage you to read this Policy carefully before using any of our Services. By continuing to use our website, App, or submitting any information through them, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as described here. If you have any questions or concerns about this Policy or how we handle your data, please contact us at info@month2month.com.
2. Information We May Collect
We collect various types of personal information depending on your interaction with our Services.
(a) Information You Provide
• Contact details: Email address, phone number, mailing address.
• Identification information: Full name, date of birth, government-issued ID.
• Verification information: Data used to verify your identity or eligibility, including your Social Security Number (for credit or identity checks, if applicable), employment or relocation documents, insurance claim documents, and travel details such as flight number and flight ticket image (for international bookings only).
• Transaction information: Reservation preferences and details, pricing information, invoices, payment details (such as date and payment amount), and conditional or final lease agreements.
• Payment information: Billing address, bank account information, and payment method details, which are processed directly by our authorized third-party payment partners.
• Communications: Messages, inquiries, or support requests you send to us by email, chat, or other communication channels.
• Identification information: Full name, date of birth, government-issued ID.
• Verification information: Data used to verify your identity or eligibility, including your Social Security Number (for credit or identity checks, if applicable), employment or relocation documents, insurance claim documents, and travel details such as flight number and flight ticket image (for international bookings only).
• Transaction information: Reservation preferences and details, pricing information, invoices, payment details (such as date and payment amount), and conditional or final lease agreements.
• Payment information: Billing address, bank account information, and payment method details, which are processed directly by our authorized third-party payment partners.
• Communications: Messages, inquiries, or support requests you send to us by email, chat, or other communication channels.
We collect personal information that you choose to share with us to help deliver, verify, and support your booking or housing application, as well as to communicate with you and maintain your account. The information you provide allows us to process reservations, prepare lease agreements, verify identity or eligibility, and offer personalized service and support.
(b) Information Collected Automatically
When you visit or use our Services—including browsing our website, interacting with marketing content, or using our mobile app—we automatically collect certain information about your device and activity. This may include technical details such as your IP address, browser type, operating system, device identifiers, and general usage information like pages viewed, referring URLs, and the date and time of your visits.
We collect this data through cookies, pixels, server logs, and similar technologies to help us operate and secure our Services, analyze traffic patterns, understand how users engage with our listings and booking flow, and measure the performance of our marketing campaigns.
(c) Information from Third Parties
We may obtain information from third‐party sources, for example:
• Verification services (identity/credit/background check vendors)
• Analytics providers
• Advertising networks
• Corporate relocation or insurance partners providing information about claims or employee status
• Publicly available databases
• Analytics providers
• Advertising networks
• Corporate relocation or insurance partners providing information about claims or employee status
• Publicly available databases
3. How We Process Your Information
We use the personal information we collect for legitimate business purposes, including to:
• Provide and manage our Services: Process applications, bookings, lease agreements, and payments; and deliver customer support throughout your stay.
• Verify eligibility and identity: Confirm information related to individual, corporate, or insurance bookings, and perform necessary background or credit checks.
• Communicate with you: Respond to inquiries, send confirmations and updates about your booking or application, and provide important service-related information.
• Operate, maintain, and improve our platform: Enhance website functionality, user experience, and service quality.
• Personalize and measure marketing: Deliver relevant offers and advertising, understand campaign performance, and improve our marketing communications.
• Comply with legal obligations: Meet regulatory requirements, enforce our terms and agreements, detect and prevent fraud, and protect the rights, property, and safety of our users, employees, and business.
• Support internal operations: Maintain accurate records, generate insights and analytics, and manage business planning and reporting.
• Verify eligibility and identity: Confirm information related to individual, corporate, or insurance bookings, and perform necessary background or credit checks.
• Communicate with you: Respond to inquiries, send confirmations and updates about your booking or application, and provide important service-related information.
• Operate, maintain, and improve our platform: Enhance website functionality, user experience, and service quality.
• Personalize and measure marketing: Deliver relevant offers and advertising, understand campaign performance, and improve our marketing communications.
• Comply with legal obligations: Meet regulatory requirements, enforce our terms and agreements, detect and prevent fraud, and protect the rights, property, and safety of our users, employees, and business.
• Support internal operations: Maintain accurate records, generate insights and analytics, and manage business planning and reporting.
4. When We Use Your Information
We use personal information only when the appropriate legal basis applies. In particular:
(a) Contractual necessity
We process personal information as needed to provide and manage your housing application, lease, payments, and related support throughout your stay. This includes verifying eligibility, providing requested services, communicating important updates, and ensuring a smooth guest experience.
(b) Consent
For certain optional features—such as receiving marketing communications, enabling non-essential cookies, or participating in personalized advertising and retargeting—we rely on your explicit consent. You may withdraw your consent at any time through your cookie preferences or by contacting us directly. Withdrawal of consent does not affect the lawfulness of processing based on consent before it was withdrawn.
(c) Legal obligation
We process personal information as necessary to comply with applicable laws and regulations, including identity verification, record-keeping, tax, and accounting obligations, or to respond to lawful requests from authorities. If we are legally required to retain or disclose data, we will do so only to the extent necessary to fulfill that obligation.
(d) Legitimate interests
In certain cases, we process personal information where it is necessary for our legitimate business interests and where those interests are not overridden by your fundamental rights and freedoms. These interests include improving our website and booking experience, safeguarding our properties and systems, detecting and preventing fraud, maintaining information security, and ensuring a consistent, high-quality guest experience. Whenever we rely on this basis, we carefully evaluate the potential impact on your rights and implement measures to protect your privacy.
5. How We Disclose Your Information
We do not sell personal information in the traditional sense. However, under laws such as the CPRA, certain disclosures, such as those for advertising or analytics, may be treated as a ‘sale’ or ‘sharing.’ We may disclose your personal information to the following categories of recipients:
(a) Service providers and business partners
We engage carefully selected third-party service providers and business partners to help us operate and improve our Services. These partners assist with functions such as:
• Website hosting, cloud storage, and IT infrastructure.
• Identity and credit verification.
• Payment processing and accounting.
• Customer relationship management, communication, and support.
• Analytics, performance monitoring, and marketing measurement.
• Identity and credit verification.
• Payment processing and accounting.
• Customer relationship management, communication, and support.
• Analytics, performance monitoring, and marketing measurement.
These providers are contractually obligated to process personal information only in accordance with our instructions and in compliance with applicable data-protection laws.
(b) Advertising and analytics partners
We may share limited information—such as online identifiers, cookie data, and device information—with advertising and analytics partners to deliver relevant marketing content, measure campaign performance, and improve our marketing effectiveness. These partners may use cookies, pixels, or similar technologies to collect information about your interactions with our website and other sites over time, consistent with applicable laws and your cookie preferences.
(c) Insurance and corporate partners
When you book housing through a corporate relocation program or an insurance provider, we may share relevant booking, verification, and payment information with that organization or its designated representatives to confirm eligibility, facilitate billing, or coordinate extensions and renewals.
(d) Legal, regulatory, and compliance obligations
We may disclose personal information to public authorities, regulators, or law-enforcement agencies when required to do so by law, regulation, or legal process—for example, to comply with tax or reporting obligations, respond to lawful requests, or protect our rights, property, or safety and that of our users or others.
(e) Corporate affiliates and transactions
We may share information with our affiliates, subsidiaries, or parent entity (Holidale Inc.) as needed for internal business operations, consolidated reporting, or customer support. In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to the same level of protection described in this Policy.
6. Understanding Your Privacy Rights
We respect your privacy and are committed to helping you understand and exercise your rights under applicable data protection laws. Your rights may vary depending on where you live, but generally include the ability to access, correct, delete, or control how your personal information is used.
If You Are a California Residents (CPRA)
Under the California Privacy Rights Act (CPRA), you have the right to:
• Know the categories and specific pieces of personal information we collect, how we use them, and with whom we share them.
• Access a copy of your personal information.
• Request deletion of your personal information, subject to certain exceptions (such as legal or contractual obligations).
• Correct inaccurate personal information.
• Opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising.
• Limit the use of sensitive personal information (such as Social Security Number or financial data) for specific purposes.
• Be free from discrimination for exercising any of these rights.
• Access a copy of your personal information.
• Request deletion of your personal information, subject to certain exceptions (such as legal or contractual obligations).
• Correct inaccurate personal information.
• Opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising.
• Limit the use of sensitive personal information (such as Social Security Number or financial data) for specific purposes.
• Be free from discrimination for exercising any of these rights.
To exercise these rights, please contact us at info@month2month.com. We may need to verify your identity before fulfilling your request, as required by law.
If You Are a Resident of the EEA, UK, or Switzerland (GDPR)
If you reside in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have the following rights under the General Data Protection Regulation (GDPR):
• Access the personal information we hold about you.
• Rectify (correct) inaccurate or incomplete information.
• Erase your personal information (“Right to Be Forgotten”).
• Restrict or object to certain types of processing.
• Receive your data in a structured, commonly used, and machine-readable format (“Data Portability”).
• Withdraw consent at any time, where processing is based on consent.
• Rectify (correct) inaccurate or incomplete information.
• Erase your personal information (“Right to Be Forgotten”).
• Restrict or object to certain types of processing.
• Receive your data in a structured, commonly used, and machine-readable format (“Data Portability”).
• Withdraw consent at any time, where processing is based on consent.
Our lawful bases for processing personal information include contractual necessity (for booking and leasing services), legal obligation (such as verification and tax compliance), legitimate interests (such as improving our services or preventing fraud), and consent (where required).
If you believe your rights have been infringed, you have the right to lodge a complaint with your local supervisory authority, or you may contact us directly at info@month2month.com, and we will do our best to resolve your concern.
7. Interest-Based Advertising
We and our advertising partners use cookies, pixels, and similar technologies to deliver ads that are more relevant to your interests and to evaluate their performance. This may include collecting information about your browsing activity on our website and, where permitted, across other websites over time. Non-essential cookies and similar technologies are activated only after you provide consent through our cookie banner or browser settings. You may manage or withdraw your consent for analytics and advertising cookies at any time through our Cookie Preferences.
8. Communications from Month2Month
We may send you service-related communications (e.g., booking confirmations, application status) and marketing/promotional messages (if you have opted in or have not opted out). You can unsubscribe from marketing messages at any time via the unsubscribe link or by contacting us at info@month2month.com.
Please note that transactional or service-related communications are necessary for your account and cannot be unsubscribed from.
9. Third-party Links and Websites
Our Services may include links to third-party websites or platforms that are not operated by Month2Month. These sites may handle your personal information differently from us. While we do our best to link only to trusted sources, we do not control or take responsibility for how these third parties collect or use your information. We recommend reviewing their privacy policies before sharing any personal details or using their services.
10. Children’s Privacy
Our Services are intended for individuals who are 18 years of age or older, unless stated otherwise. We do not knowingly collect or maintain personal information from anyone under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us as soon as possible. We will promptly remove the information and close any related account, unless we are legally required to retain it.
11. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries other than where you reside, including the United States, where Month2Month’s servers and operations are based. These locations may have different data protection laws than your country of residence. By using our Services or submitting any information to us, you consent to this transfer and processing of your data in accordance with this Privacy Policy.
Month2Month takes reasonable measures to ensure that your personal information is handled securely and in compliance with applicable privacy laws, and that appropriate safeguards are in place when data is transferred across borders.
12. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices, services, or legal requirements. When that happens, we’ll post the revised version on our website and update the “Last Updated” date at the top of this page. We encourage you to check back from time to time to stay informed about how we protect your information. By continuing to use our Services after any updates take effect, you acknowledge and accept the revised Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please feel free to contact us at info@month2month.com. You may also submit privacy-related requests by mail at:
Month2Month
20 Corporate Park, Suite 100
Irvine, California 92614, USA
Irvine, California 92614, USA